What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-4 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 1-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at petspacecraft@outlook.com

I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged, we offer a 100% refund guarantee. Please contact us as soon as possible if you find any defects or damages after receiving the goods, and keep the pictures or videos, so that we can process your order as soon as possible. After confirming that the product is damaged, we will give you 30 days to send it back to us for a full refund.
If you don't like the product and want to return it, please keep the original packaging of the product after receiving it, ensure that the product can be resold, and contact us as soon as possible. We will reply to you as soon as possible regarding the return issue.
If you have received an email agreeing to return the item, please indicate all names and order numbers on the returned package.
Please note: If your package is in transit, you must wait for it to arrive and return before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact us for return processing after receiving the product.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at petspacecraft@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to petspacecraft@outlook.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.